General Terms And Conditions

General Terms and Conditions for Private Customers of the almando Webshop (as of November 2023)

1. General – Scope
2. How We Conclude Contracts with You
3. Right of Withdrawal – Withdrawal Instructions
4. What Should Be Considered for Delivery?
5. What Costs What and How Can You Pay?
6. The Delivered Goods Are Not as Expected?
7. Limitations of Liability
8. Reservation of Ownership
9. Data Protection
10. Final Provisions
11. Provider Information

1. General – Scope

The following General Terms and Conditions (GTC) apply to all business relationships between you as a private customer and almando GmbH. The version of these General Terms and Conditions valid at the time of contract conclusion shall apply. As private customers, we refer to consumers according to § 13 BGB (German Civil Code).

2. How We Conclude Contracts with You

A key part of our business philosophy is trading via the Internet. To ensure that your order goes smoothly, we would like to proceed as described below: Our presentation of goods on the Internet or in print media does not constitute an offer, but a non-binding invitation to you to order these products from us. Your order of the desired products via our website, by email, fax, in writing, or by telephone is a legally binding offer to conclude a purchase contract. We will confirm the receipt of your order without delay. The order confirmation, as well as the acceptance of a telephone order, does not yet represent a legally binding acceptance on our part. By dispatching the goods to you, we accept your offer. Please note that the contract text regarding your order is not saved by us and cannot be retrieved after the conclusion of the contract.

3. Right of Withdrawal – Withdrawal Instructions

You can revoke your contractual declaration within 14 days without giving reasons in text form (e.g., letter, fax, email) or – if the goods are left to you before the deadline – by returning the goods. Under this link, you will find further information about the right of withdrawal.

4. What Should Be Considered for Delivery?

For all products displayed on our website, we provide specific information about availability or delivery date. Nevertheless, for items we do not have in stock, we reserve the right to supply ourselves. In case of delivery delays, you will be informed immediately. In the event of definitive unavailability, any advance payments made will be refunded immediately. The risk of accidental loss and accidental deterioration of the sold goods passes to you upon delivery of the goods. The transfer is equivalent if you are in default of acceptance. If goods are delivered with obvious damage to the packaging or contents, we kindly ask you to report the damage immediately to the carrier/freight service, if necessary refuse acceptance, and contact us as soon as possible so that we can preserve our rights against the carrier/freight service. Please also inform us of hidden defects as soon as they are discovered, so that we can assert claims against our upstream supplier. Your warranty rights as our customer remain unaffected.

5. What Costs What and How Can You Pay?

An important point to avoid disputes from the outset are the very clear price indications and payment terms with us. The prices valid on the day of the order are decisive. If the prices for the products you have ordered are corrected downwards between the order and delivery to you, we will issue a credit note for the resulting price difference upon request. All prices are gross prices in EUR and include the statutory value-added tax of 19% (7% for books). In the case of dispatch purchase, the price is understood plus shipping costs. You only have the right to set off if your counterclaims have been legally established, are undisputed, or have been acknowledged by us.

In our shipping methods, we primarily orient ourselves to your delivery wishes and offer you the following models: First, there is the standard delivery, in which the goods are delivered to you with a delivery period of generally 2 to 3 working days after handing over the goods to the carrier. Furthermore, we offer nationwide express delivery, in which we usually deliver the goods to you on the following working day by 14:00 after handing over to the carrier. Please understand that we cannot offer this service for delivery addresses on the German islands. The express delivery can only take place on the next working day at the earliest if your order is received by us on a working day (Mon to Fri) by 12:00 and the goods are available from stock. Express delivery only takes place from Tuesday to Saturday. On (regional and national) public holidays, deviations from this rule may occur. Some particularly sensitive, high-value, and specially marked products from our range are delivered exclusively by express delivery.

In the shipping models described above, we assume that the setup, assembly, and installation of the goods we deliver will be carried out by you and that it involves a domestic (within Germany) delivery of goods. Please refer to our website (www.almando.com) for details on our logistics model. The costs listed there will be communicated and itemized separately for each order. If you wish for a partial delivery, we are entitled to the full